SHIPPING & RETURNS
SHIPPING POLICY
At Buck Stone, we ship to all UK mainland within 5 working days or your order. (During the Christmas period, please allow 7 working days November - December).
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We can ship over seas, but you will need to contact us directly for a cost.
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All of our products are made to order, right here in Buxton. Once your order has been completed, it will then be shipped first class on a 'next working day' delivery.
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If you have a more urgent order, please message us directly and we can see what we can do to help you.
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Collection of your order from Buxton is also an option.
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RETURN AND REFUND POLICY
We want you to be completely satisfied with your purchase from Buck Stone.
If, for any reason you are not satisfied, we offer free returns and exchanges within 14 days of purchase. Items must be in new, unworn condition with tags attached.
Refunds will be issued to the original payment method and may take up to 5 business days to process.
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Personalised items cannot be exchanged or refunded.
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If you would like to return an order, please contact us directly so we can be made aware of the return. Please state the reason for the return in the email along with your order number.